Terms and Conditions

Last Updated: 20st January 2026

1. Scope and Provider

(1) These General Terms and Conditions (GTC) apply to all contracts between us,(hereinafter “Provider”), and the users (hereinafter “Customers”) for the use of the GPS tracking service (hereinafter “Service”) via our website(s) or the associated mobile app.
(2) The Provider does not recognize any conflicting or deviating terms and conditions of the Customer unless the Provider has explicitly agreed to their validity in writing.

2. Conclusion of Contract and Customer Account

(1) The presentation of the services on the Provider’s website does not constitute a legally binding offer but an invitation to submit an offer (invitatio ad offerendum).
(2) The contract is concluded when the Customer selects a paid subscription, completes the registration process, and submits a binding offer by clicking the corresponding button (e.g., “Buy Now” or “Order with Obligation to Pay”). The Provider accepts this offer by sending an explicit confirmation email containing the order details again (declaration of acceptance).
(3) The Customer is obligated to provide truthful and complete information during registration and to keep this information up to date. Access to the Service requires the creation of a customer account with individual login credentials.
(4) The Customer is responsible for keeping their login credentials confidential and must inform the Provider immediately if unauthorized use is suspected. The Customer is liable for damages resulting from a breach of this obligation.

3. Services of the Provider and Contract Term

(1) The Provider grants the Customer access to its GPS tracking software platform for the contract term. The specific booked features (e.g., number of devices, data retention period) are defined by the selected tariff plan.
(2) The minimum contract term is 12 months and will automatically renew for the same period unless terminated in writing (email suffices) with a notice period of 14 days before the end of the term.
(3) The Provider reserves the right to further develop and adapt the Service technically, provided that the essential contractually agreed services are not significantly impaired.

4. Prices, Payment Terms, and Default

(1) All prices are stated in Euro and are plus the statutory value-added tax (VAT).
(2) Payment of the monthly or annual fee is due in advance via direct debit, credit card, or bank transfer, unless otherwise agreed.
(3) In the event of payment default by the Customer, the Provider is entitled to temporarily suspend access to the Service after an unsuccessful reminder with a grace period. Payment obligations continue during the suspension. Default interest at a rate of 9 percentage points above the base interest rate is payable.

5. Customer Obligations, Misuse

(1) The Customer undertakes to use the Service only within the framework of applicable laws, in particular data protection law (see GDPR, German Federal Data Protection Act – BDSG-new).
(2) It is strictly prohibited, in particular:
* To track individuals without their explicit and informed consent.
* To track vehicles or objects in which the Customer has no legitimate interest (e.g., third-party vehicles).
* To use the Service for criminal or illegal activities.
(3) In the event of violations of these obligations, the Provider is entitled to terminate the contract extraordinarily without notice. Claims for damages remain reserved.

6. Availability and Disruptions

(1) The Provider strives for a high operational readiness (“uptime”) of 96% on an annual average. Excluded are times when the Service is unavailable due to maintenance work (carried out, if possible, during off-peak hours), force majeure, or circumstances beyond the Provider’s control (e.g., mobile network outage, GPS signal interference).
(2) The Customer acknowledges that the accuracy and availability of GPS signals can be affected by environmental factors (e.g., tunnels, buildings) and that the Provider assumes no liability for this.

7. Liability

(1) The Provider is fully liable for intent and gross negligence. In cases of ordinary negligence, the Provider is liable only for the breach of essential contractual obligations (cardinal obligations) and only for the typical, foreseeable damage. Liability is limited to the amount of the annual fee typical for the contract.
(2) Liability for damages arising from injury to life, body, or health, as well as under the German Product Liability Act, remains unaffected.
(3) The Provider assumes no liability for decisions the Customer makes based on data provided by the Service (e.g., in the context of fleet management or personnel deployment).

8. Data Protection

The collection and processing of personal data are carried out exclusively in accordance with applicable data protection laws and our separate, detailed Privacy Policy, available here, which forms an integral part of these GTC.

9. Copyright and Rights of Use

(1) The software, website, design, and all related content are protected by copyright and remain the exclusive property of the Provider or its licensors.
(2) The Customer is granted a simple, non-transferable, non-exclusive right to use the Service in accordance with these GTC for the contract term. Passing on access credentials or granting use to third parties is not permitted.

10. Changes to the GTC

(1) The Provider reserves the right to amend these GTC with effect for the future if the amendment is reasonable for the Customer, taking into account the interests of the Provider. This is particularly the case for changes that do not affect essential contractual obligations, serve legal adaptation, or are due to technical innovations.
(2) The Customer will be notified of planned changes by email at least 6 weeks before their intended effective date. The changes shall be deemed approved if the Customer does not object in writing within 6 weeks of receiving the notification. The notification will specifically inform the Customer of this legal consequence and their right to object.

11. Final Provisions

(1) The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
(2) The place of performance and exclusive legal venue for all disputes arising from this contractual relationship shall be the registered office of the Provider, provided the Customer is a merchant, a legal entity under public law, or a special fund under public law.
(3) Should any provision of these GTC be or become invalid, the validity of the remaining provisions shall not be affected. The parties undertake to replace an invalid provision with a valid one that comes as close as possible to the economic purpose of the invalid provision.