Last Updated: 14th June 2026
1. Introduction
Welcome to this site (“we,” “our,” or “us”). We provide GPS tracking services and related features. Protecting your privacy and personal data is our top priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, software, and website (collectively, the “Services”).
By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.
1.1. Data Controller and Contact (EEA/UK Required Information)
For the purposes of the EU General Data Protection Regulation (GDPR) and UK GDPR, the data controller is:
Trade-EX
Email: cs@tradeex.eu
Data Protection Officer (DPO):
Name: Daniel von Komorowski
Email: cs@tradeex.eu
If you are located in the European Economic Area (EEA) or United Kingdom, you may contact our DPO directly regarding any privacy-related matter.
2. Information We Collect
A. Information You Provide
- Account Information: Name, email address, phone number, company details, billing information, and login credentials.
- Device Information: Nicknames, license plate numbers, or other identifiers you assign to tracked assets.
- Contacts: If you use features like geo-fencing alerts, we may collect contact details of individuals you designate to receive notifications.
B. Information Collected Automatically
- Location Data: Precise real-time and historical geographic location of GPS tracking devices registered to your account.
- Usage Data: Information about how you interact with our Services (e.g., app/website access times, pages viewed, features used).
- Device & Technical Data: IP address, browser type, operating system, mobile device identifiers, and telemetry data from tracking devices (e.g., speed, ignition status, mileage).
C. Information from Third Parties
We may receive information about you or your devices from business partners, service providers, or if you integrate a third-party service with our platform.
D. Cookies and Tracking Technologies (ePrivacy Directive / GDPR)
When you use our website or app, we may use cookies, web beacons, and similar tracking technologies. These help us remember your preferences, analyze usage, and improve security. You can control cookies through your browser settings. For non-essential cookies (e.g., analytics, marketing), we obtain your prior consent via a cookie consent banner. Essential cookies (e.g., for login and security) do not require consent but are disclosed here.
3. How We Use Your Information
We use the collected information to:
- Provide, operate, maintain, and improve our GPS Tracking Services.
- Authenticate your account and process your transactions.
- Display location history, generate reports, and send alerts/notifications as configured by you.
- Respond to your comments, questions, and customer service requests.
- Send administrative information, technical notices, updates, and security alerts.
- Ensure the security and integrity of our Services.
- Comply with legal obligations and enforce our terms and policies.
No Automated Decision-Making: We do not use your personal data for solely automated decision-making that produces legal or similarly significant effects (e.g., automatic contract termination). If this changes, we will notify you and provide the right to human intervention.
4. Legal Basis for Processing (For EEA/UK Users)
If you are in the European Economic Area (EEA) or United Kingdom, we process your personal data based on the following legal grounds:
| Legal Basis | When We Rely On It |
| Performance of a Contract | To provide the Services you have subscribed for (e.g., displaying GPS locations, sending alerts). |
| Legitimate Interests | For our operational purposes (e.g., security, fraud prevention, service improvement, direct marketing to existing customers), where balanced against your rights. |
| Consent | For specific purposes where we have explicitly asked for and you have given your consent (e.g., non-essential cookies, optional marketing emails). You may withdraw consent at any time. |
| Legal Obligation | To comply with applicable laws (e.g., retaining certain records for tax or law enforcement requests). |
5. Sharing and Disclosure of Information
We do not sell, rent, or trade your personal data. We may share information in the following limited circumstances:
- With Your Consent: As directed by you.
- Service Providers (Sub-Processors): With trusted third-party vendors who perform services on our behalf (e.g., hosting, payment processing, SMS delivery, analytics). We sign Data Processing Agreements (DPAs) with all such providers, ensuring they meet GDPR requirements.
- Legal Requirements: If required by law, subpoena, or legal process; to protect our rights, safety, or property; or to enforce our agreements.
- Business Transfers: In connection with a merger, sale, or transfer of assets, where you will be notified via email and/or notice on our website.
We do not share your precise location data with any third party for their own independent purposes unless you explicitly authorize it.
6. Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law (e.g., for tax, legal, or dispute resolution purposes).
- Location history data is retained according to your subscription plan. After your subscription ends or account deletion, location data is permanently deleted within [30/60/90] days, unless legal retention applies.
- Account information is retained until you request deletion, plus a reasonable grace period.
- You may request deletion of your account data at any time (see Section 7).
7. Your Privacy Rights (Including GDPR Rights)
Depending on your location (especially if you are in the EEA, UK, or Switzerland), you have the following rights under data protection law:
| Right | What It Means |
| Right to Access (Article 15) | Obtain confirmation of whether we process your data, and request a copy. |
| Right to Rectification (Article 16) | Correct inaccurate or incomplete personal data. |
| Right to Erasure (Article 17) | Request deletion of your data (“right to be forgotten”), subject to legal exceptions. |
| Right to Restrict Processing (Article 18) | Limit how we use your data while we verify a request. |
| Right to Data Portability (Article 20) | Receive your data in a structured, commonly used, machine-readable format (e.g., CSV or JSON) and transmit it to another controller. |
| Right to Object (Article 21) | Object to processing based on legitimate interests or direct marketing. |
| Right to Withdraw Consent | Withdraw any consent you previously gave, at any time. |
| Right to Lodge a Complaint | File a complaint with your local Data Protection Authority (see Section 7.2 below). |
To exercise these rights, contact us at cs@tradeex.eu or write to our DPO. We will respond within one month (extendable by two months for complex requests). Verification of identity may be required.
You may also manage your communication preferences within your account settings.
7.2. Right to Lodge a Complaint with a Supervisory Authority
If you believe our processing of your personal data violates GDPR or UK GDPR, you have the right to lodge a complaint with a supervisory authority, in particular:
- In the EU member state of your habitual residence, place of work, or place of the alleged infringement.
- In the UK, with the Information Commissioner’s Office (ICO) – https://ico.org.uk
We would appreciate the opportunity to address your concerns directly before you contact a supervisory authority. Please contact our DPO first.
8. Data Security
We implement industry-standard administrative, technical, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, and destruction. These include encryption in transit (TLS) and at rest, access controls, and regular security reviews.
However, no electronic transmission or storage method is 100% secure. You are responsible for maintaining the confidentiality of your login credentials. In the event of a personal data breach likely to result in a risk to your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours as required by GDPR.
9. International Data Transfers
Our Services are operated globally. Your information may be transferred to and processed in countries other than your own, including countries that may not have the same level of data protection as your home jurisdiction.
When we transfer personal data from the EEA or UK to countries not deemed “adequate” by the European Commission or UK Government, we implement appropriate safeguards, including:
- Standard Contractual Clauses (SCCs) adopted by the European Commission (Decision 2021/914/EU).
- UK International Data Transfer Agreement (IDTA) or UK Addendum to the SCCs for UK data transfers.
- Transfers to countries with an adequacy decision (e.g., EU-US Data Privacy Framework for certified US entities).
You may request a copy of these safeguards (redacted as necessary) by contacting our DPO at cs@tradeex.eu.
10. Children’s Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete it. If you believe a child has provided us with personal data, please contact us immediately.
11. Third-Party Links and Integrations
Our website or app may contain links to third-party websites or integrate with other services. This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies before providing any information.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The “Last Updated” date at the top will reflect changes. We will notify you of material changes via email or a prominent notice on our Services. Your continued use after such notice constitutes acceptance of the updated policy. For significant changes affecting your rights, we will provide at least 30 days’ advance notice where possible.
13. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact:
Email (General Privacy): cs@tradeex.eu
Email (Data Protection Officer): cs@tradeex.eu
For urgent or formal data protection requests, please use cs@tradeex.eu to ensure the fastest response.